LEGAL
Privacy Policy
Bluereef Realty Collective ("we," "us," or "our") respects your privacy and is committed to protecting it through our compliance with this Privacy Policy. This policy describes how we collect, use, and safeguard information through our website, software platform, AI communication tools, and SMS/MMS messaging programs.
1. Information We Collect
We may collect personal information that you provide to us directly, as well as data gathered through our automated systems and platform interactions, including:
- Contact information (such as your name, email address, phone number, and business details).
- Communication data (including call transcripts, voice recordings, and text message contents processed by our AI Voice Receptionist and automated messaging features).
- Technical and usage data (such as IP addresses, browser types, and interaction logs when using our website or platform).
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our AI receptionist, missed-call text-back, lead follow-up, and appointment-booking services.
- Send administrative updates, account notifications, and customer support communications.
- Send promotional or marketing communications (including SMS and email) only when you have given explicit prior consent.
3. SMS/MMS Mobile Information Sharing & A2P 10DLC Compliance
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We only share your data with trusted infrastructure and service providers (such as telecommunications carriers, cloud hosting providers, and SMS gateway vendors) strictly as necessary to deliver our messaging services and operate our software platform. These vendors are contractually bound to protect your data and maintain confidentiality.
4. Your Choices and Opt-Out Rights
- Opting Out of SMS: You can cancel or opt out of text messages at any time by replying "STOP" to any text message you receive from us. You will receive a final confirmation message, and no further text messages will be sent unless you opt back in.
- Getting Help: If you need assistance, reply "HELP" to any message, or contact our support team directly.
5. Data Security and Retention
We implement industry-standard technical, administrative, and physical security measures to protect your personal and communication data from unauthorized access, disclosure, or loss. We retain your information only for as long as necessary to fulfill the operational purposes outlined in this policy or comply with legal requirements.
6. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any modifications will be posted directly on this page with a revised "Effective Date."
7. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: